Mission and Values
Our mission is to deliver exceptional service and solutions that enhance the value of every property and the life of every resident.
The values that FirstService Residential is built upon serve to guide each of us every day. Our associates — the heart and soul of our company — share these values.
Do What’s Right
Our customers trust us to do what’s best for their community. We are guided by our ethics and customers’ interests in everything we do.
Own It
Each of us is accountable. We deliver what we promise with perseverance, integrity, and open communication.
Improve It
We are open-minded, collaborative, and relentless in our effort to enhance and simplify life for our associates and customers.
Aim High
We are passionate about being the best at what we do. By attracting and developing great people, we define service in our industry.
Build Great Relationships
Relationships based on respect, trust, and effective communication are the cornerstone of our success.
Be Genuinely Helpful
Serving is in our DNA. Whether it’s opening a door with a friendly smile or tackling a problem, being genuinely helpful is what defines us.
Our Culture
Our associates are the foundation and most important asset of our organization. Without their contribution and adherence to service excellence, we would not be able to deliver on our mission to enhance the value of every property and the life of every resident. Every interaction matters when serving people in their communities and homes.
That is why we empower our associates with the information, tools, and resources they need to fulfill our mission and uphold our values.
We support our associates through initiates like:
Life-Long Careers – We are invested in our associate's growth journey. Directly tied to our “aim high value,” this is evidenced by the hundreds of associates who have made life-long careers with us.
FirstLine – We stimulate a culture of “doing what’s right” through our FirstLine program, an anonymous ethics hotline for associates to report unethical or fraudulent activity from any location.
FirstCall - Our daily associate meeting takes place across the entire organization. It stimulates team connection through icebreakers, associate recognition, and team-building exercises to develop great relationships in the workplace.
FirstSalute – Part of our FirstCall, this feature shares associate-submitted stories highlighting colleagues who have gone above and beyond and significantly impacted a client or team member.
Values@Work – A bimonthly award that recognizes an associate from each region who has embodied one of our six core values.
BE the difference – An experiential leadership course, developed in partnership with Senn Delaney and Heidrick & Struggles that is available to leaders within our organization. Participants receive advanced training and tools to enhance how they lead their teams and develop personal and professional skills.
FirstService University – Open to all our associates, this internal training program offers courses tailored to sharpen professional skills and instill workplace safety and expectations.
Social Purpose – Our social purpose program embodies our outreach initiatives, like our Social Pillars, David and Bonnie Epstein Scholarship, Associate Relief Fund, and our annual Summer of Service initiative, where associates volunteer in community events.
Because we don’t just list our core values, we live them every day.
And when we deliver on this, our communities are a great place to live, and FirstService Residential is a great place to work.
