Resident Relations Coordinator
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Location: Reno, NV, United States
Date Posted:
Job ID: 2501575
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Description
Job Overview:
The Resident Relations Coordinator is the first point of contact for residents, tenants, board members and vendors visiting the lobby of our Nevada Corporate Offices. In this role, you’ll support residents of the homeowners’ association while ensuring an exceptional level of customer service. You will interact regularly with residents, tenants, and fellow associates in person and through written correspondence, maintaining professionalism and organization in all communications. The ideal candidate is self-motivated, outgoing, detail-oriented, and possesses strong communication and organizational skills.
Compensation: $18-$22 per hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Essential Duties:
The following duties are representative of the responsibilities associated with this position. Tasks may vary based on company needs and individual assignments:
- Provide exceptional customer service at the front desk lobby by greeting and assisting residents, guests, and service providers.
- Process transactions related to resident requests, including accepting assessment payments, and distributing amenities.
- Monitor the Customer Service inbox, handling messages efficiently forwarding in accordance with the established process.
- Efficiently track lobby transaction activity capturing resident name, address, community, purpose of visit and service provider information.
- Provide residents with an orientation on company-provided self-help resources, including ClickPay, the Resident Portal, and the Homeowner Digital Assistant (HODA). Pre-registering those requesting the service.
- Provide new residents with the necessary paperwork and information about living in the community, including requirements for accessing amenities as per Info Center guidelines.
- Ensure adherence to building access protocols to prevent unauthorized personnel from entering restricted areas.
- Issue configured and pre-programmed key fobs and access controls in accordance with Info Center requirements.
- Support and track the issuance of community parking variances in accordance with Info Center requirements, and update residents' profiles with issued credentials.
- Monitor inventory levels of amenities and arrange for restocking when necessary.
- Assist residents with inquiries, requests, and information regarding community policies and amenities in accordance with Info Center.
- Process election materials, including ballot tracking.
- Review hard copy Architectural Applications received at the lobby to ensure they are complete and show residents how to properly submit through the system.
- Audit data in Info Center and partner with Community Managers to request timely updates.
- Perform data entry tasks in support of business operations.
- Maintain a professional and welcoming lobby area, including organizing seating and ensuring cleanliness.
- Maintain confidentiality while handling sensitive company, resident, and staff information.
- Respond to emergency situations promptly and effectively.
- Attend company training and mandatory functions as required.
- Work collaboratively with colleagues, sharing ideas constructively and maintaining a positive workplace culture.
- Perform other duties as assigned by management.
Skills and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and/or ability required.
- Exceptional written and verbal communication skills
- Excellent spelling and proof-reading abilities
- Excellent customer service skills
- Ability to prioritize and multi-task
- Ability to work independently
- Collaborative attitude and team player
- Exceptional interpersonal skills
- Highly organized and detail-oriented
- Consistent professional demeanor
- Work efficiently under pressure
- Handle change in a positive manner
- Open to constructive criticism
- Reliable and discrete
- Able to problem solve
- Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X
- High school diploma or equivalent required.
- Strong customer service skills with the ability to communicate effectively, both verbally and in writing.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to navigate company databases.
- Ability to multitask and work independently while handling multiple responsibilities.
- Knowledge of office equipment and basic administrative processes.
- Experience in handling confidential information with discretion.
- Bilingual skills are a plus.
This role requires a customer-focused individual who is adaptable, organized, and capable of handling multiple tasks in a fast-paced environment.
Education and Experience:
- High School diploma or equivalent
- Minimum 4 years of administrative experience
- Some college and/or job-related education preferred
- Background in customer service, property management, and/or real estate
What We Offer:
- 11 company paid holidays
- Medical, dental, vision
- HSA and FSA
- Company-paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
About us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our website.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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