Pool Attendant

A Pool attendant’s primary responsibility will be to monitor the number of guests allowed in the pool area and make sure everyone is following the pool rules. The Pool Attendant also provides superior customer service to residents; responds promptly to resident inquiries and concerns and resolves issues as they are able in a timely efficient manner.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
• Monitor the number of guests in the pool and manage entry according to the block swimming schedule.
• Ensure all guests comply with the Dancing Waters Master Association pool rules and guidelines.
• Address any rule violations observed or reported. Inform the individual of the rules; if they do not comply, report the incident to the Senior Staff Manager and Association Manager.
• Verify entry by checking key fobs and require each guest to sign in with their name and phone number.
• Confirm the guest's identity by requesting their name and address and verifying them against the homeowner list.
• Allow entry to verified residents of Dancing Waters and approved sub-associations.
• Allow renters from the above sub-association’s entry with a valid fob; they must sign in on designated lines at the end of the sign-in sheet.
• Permit nannies to enter with written authorization from a homeowner. Keep the permission slip on file. Nannies must be at least 18 years old to supervise children under 14.
• Ensure guests do not exceed the limit of four (4) per household unless amended by special circumstances (e.g., COVID restrictions).
• Verify that guests 14 or older without an adult provide the homeowner’s name, address, phone number, and email. If the email is unknown, entry is denied until it is provided.
• Note and highlight any non-functioning fobs on the sign-in sheet and include this in the weekend report.
• Remind guests that glass containers are prohibited. Offer plastic cups if needed.
• Encourage the use of swim diapers for infants and toddlers.
• Circulate around the pool deck every 20–30 minutes to:
• Check for glass containers or unsafe items
• Straighten furniture and pick up debris
• Ensure restrooms are clean
• In the event of fecal contamination, clear the pool immediately, close access, post the appropriate signage, and chain the gate. Contact the pool service vendor immediately.
• Keep the pool gate closed at all times.
• At the end of the shift:
• Organize pool deck furniture neatly
• Turn off bathroom lights
• Lock the pump and mechanical room doors
• Return the key to the lockbox
• Report maintenance issues to the Association Manager.
• Note: This position does not include any lifeguard duties.
• Perform additional duties as assigned by Management or the Board of Directors.
• Follow all safety procedures and contribute to a safe, welcoming environment.

Additional Duties & Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills & Qualifications:

• High School Diploma
• Experience in a customer service position
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Knowledge of basic administrative duties and organization skills
• Exceptional communication skills – verbal and written
• Problem solving skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job.

•         Sitting at a desk for extended periods of time

•         Walking the pool deck

•         Ability to lift to 20 pounds

•         Setting up table/carrying to storage area

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $17 an hour 

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.